General Information
Controller Identification
CNPJ: 09.154.984/0001-30
Email address: [email protected]

Please note: carefully read our Policy and other documents before using our services. If you do not agree with our terms, you must not use our platform.

PLANEFIBRA is committed to protecting your privacy and guaranteeing your rights.

Therefore, in this privacy policy, already adapted to the Brazilian General Data Protection Law (Law No. 13.709/18), we clarify what information is collected from Customers, how this data is handled and the rights of the data owners.

Should you have any questions, please contact us by email: [email protected]
We will be glad to help you.

Defining the term "Customer"
For the purposes of this privacy policy, the term "Customer", when written with its first letter in capital letter, must include:

Website users: any person (individual or legal entity) who contacts us, interacts with our digital channels (websites, landing pages, portals) and/or shows interest in our products or services;

Leads (websites users who filled in the form);

If you contact PLANEFIBRA using the features available on digital channels (websites, landing pages, portals), personal information or other data in order to obtain information about services or products or to request the provision of a service, this user will be characterized as a “Lead” and, therefore, this privacy policy will also apply to you.

What data is collected?
The personal data that may be collected under this Policy are:

For Website Users

Browsing data: for instance, IP address, location (country), information about the pages visited by the User within the website, time spent on the website, browsing time on each page, and click tracking analysis. Although PLANEFIBRA does not collect this information to associate such data with specific users, it is possible to identify these Users directly through this information or through the use of other information to which PLANEFIBRA has access;

Cookies: small text files that can be sent and registered on the User's computer that remember the websites visited, providing a better experience for the User the next time the websites are visited.

For Leads

Registration Information: when requesting a commercial proposal, you can provide us: your name, CNPJ number, telephone number, email address, city, and other information necessary for preparing the proposal (project information).

See below some of the registration information that may be collected:

Data collected from the Customer, as it is captured:

Name, email address, telephone number, opt-in, opt-out, CNPJ number, product of interest, value of products and payment terms, interest in products, information about products, intention to purchase or contract products and services, or other fields that may be requested by the data controller.

Leads — Forms available on the channels

Technical information such as IP address, location data, cookie information; Website Users Cookies, third-party API, browsing information, and website usage information. In addition, we may collect other information when you browse the websites, such as features accessed and length of stay.

What is the purpose of processing personal data?
The personal data collected may be processed, always within the limits permitted by applicable legislation, for the following purposes:

Allow PLANEFIBRA to carry out verifications and research in order to improve the quality of products and services provided in harmony with legitimate interests;
Send commercial and/or promotional communications about PLANEFIBRA products and services, as well as carry out market studies (“Marketing”);
Examine your request and submit the requested commercial proposal;
Respond to any requests for additional information;
Comply with contractual, legal, or regulatory obligations in relation to government or private third parties;
Communicate with the Customer by telephone, email, or instant messaging applications when directly requested by the User;
Improve the User experience on PLANEFIBRA's digital channels (websites, landing pages, portals).

Please note that you should only use our website if you consent directly, expressly, and unequivocally to its purposes for use.

How is data collected/processed?
For the purposes described in the section above, personal data will be processed exclusively in accordance with the terms described in this Privacy Policy and in accordance with the principles of transparency, necessity, minimization, and legality provided for in the Brazilian General Data Protection Law (Federal Law No. 13.709/18) or in any other applicable law.

Personal data can be processed in printed or automatic electronic format and through post, email, telephone, fax, and any other electronic channel. Adequate security measures are taken to prevent any loss, unfair or illegal use, or unauthorized access to data.

In addition, PLANEFIBRA requires its data operators to update and test, in accordance with best practices, their security systems in order to protect your personal data. However, although we work with good protection and security practices, no web service is 100% guaranteed against intrusion and we cannot be held responsible if this occurs.

Who can data be shared with?

For Website Users

PLANEFIBRA does not disclose any personal data that directly identifies the User, without their prior consent, except in cases where disclosure is necessary to comply with legal obligations, at the order of judicial or administrative authorities, to exercise a legal right, or to achieve one of the purposes indicated in this Privacy Policy.

Personal data may be processed by third parties operating in the name and on behalf of PLANEFIBRA (“Operators”), due to specific contractual obligations and in order to fulfill one or more purposes, as indicated in the specific section.

For Leads

PLANEFIBRA may share your personal data with third parties or business partners, which are relevant for the purposes of enabling the relationship with you and sending you the requested commercial proposal. Such sharing takes place based on the following criteria and for the purposes described below.

Service providers: these companies work with PLANEFIBRA to enable or improve compliance with the purposes listed in the previous chapter (“What is the purpose of processing personal data?”). Some examples are the (i) development services or improvements in digital channels, and (ii) creation/management of marketing actions for PLANEFIBRA related directly or indirectly to the company's digital channels, products, and services. These suppliers receive your information for the specific purpose of providing services to PLANEFIBRA and do not have any rights to use your information except for this reason. Some of the service provider applications that may receive your data are GOOGLE, FACEBOOK, INSTAGRAM, YOUTUBE, AMONG OTHERS.

Judicial request: PLANEFIBRA may share personal data in the event of a judicial request or upon determination by a competent authority, under the terms of the law.

What are the rights of the data holder?

PLANEFIBRA guarantees compliance with Federal Law No. 13.709/2018 (Brazilian General Data Protection Law — LGPD), ensuring compliance with the legal principles and foundations in data processing and guaranteeing the rights of its holders.

Personal data will be processed for the period considered necessary to fulfill the purpose for which such data was collected and in order to protect the interests of PLANEFIBRA in relation to potential related responsibilities. Any consent provided by you for other activities unrelated to the provision of a specific requested service may be revoked at any time. Once your consent is revoked, the data can no longer be processed for the aforementioned purposes, although such data can still be processed for the protection of the interests of PLANEFIBRA.

How can I exercise my rights as a data holder?

PLANEFIBRA informs you that the consent provided by you may be revoked at any time upon request.

The holder may revoke the consent provided at any time, without, however, making the data processing carried out on the basis of this consent illegitimate until the date on which it is revoked.

In the case of the newsletter, the holder may unsubscribe at any time, by clicking on the place indicated at the end of the email, or by contacting us by e-mail ([email protected] / [email protected]).

If you wish to exercise any of your rights in relation to your personal information or if you have any questions about how we use your personal information, please contact us through the Contact area of this website or by email: [email protected]

Telephone number: +55 47 3203-4700
Address: Avenida dos Imigrantes, 1770, Brasília, São Bento do Sul, SC, CEP 89.282-685

About privacy policy updates

This privacy policy may be updated periodically, and the changes are considered to be of immediate application and effectiveness, except in case of communication to the contrary sent by PLANEFIBRA. We also recommend periodically visiting this page so that you are aware of the changes. Any questions regarding our privacy policy can be clarified by contacting us at [email protected].

By continuing to browse this site, you agree to our Privacy Policy