Privacy Policy

General Information

Controller Identification
PLANEFIBRA ARTEFATOS DE FIBRA LTDA.
CNPJ: 09.154.984/0001-30
E-mail: contato@planefibra.com.br

Important: please read our Policy and other documents carefully before using our services. If you do not agree with our terms, you should not use our platform.

PLANEFIBRA is committed to protecting your privacy and ensuring your rights.

Therefore, in this privacy policy, already adapted to the General Data Protection Law (Law nº 13.709/18), we clarify which information is collected from Clients, how these data are handled, and the rights of data owners.

If you have any questions, please contact us by email. We will be happy to assist you.

Customer Definitions

For the purposes of this privacy policy, the term Customer includes:

• Website Users: any person who contacts us, interacts with our digital channels, and/or shows interest in our products or services.
• Leads: users who filled out forms or requested information.

Caso você entre em contato com a PLANEFIBRA, dados pessoais poderão ser coletados para atender suas solicitações.

What data is collected?

For Website Users

• Browsing data: IP address, location, pages visited, access time, and browsing behavior.
• Cookies: small files that store browsing preferences.

For Leads

Registration information: name, business ID, phone number, email, city, and project information necessary for a commercial proposal.

What is the purpose of processing personal data?

• Improve the quality of PLANEFIBRA products and services
• Send commercial and promotional communications
• Review requests and send commercial proposals
• Respond to information requests
• Fulfill legal and contractual obligations
• Communicate with the Customer by phone, email, or messaging
• Improve User experience on our digital channels

Use of the site implies direct and unequivocal consent to these purposes.

How are data collected and processed?

Personal data is processed according to LGPD principles, respecting transparency, necessity, and legality.

They may be processed in physical or electronic format, adopting appropriate security measures.

PLANEFIBRA requires good protection practices, but no system is 100% secure against breaches.

Who can the data be shared with?

For website users

PLANEFIBRA does not disclose personal data without consent, except when required by law, court order, or administrative request.

For Leads

We may share information with:

• Service providers: companies that support marketing, hosting, and technology, such as Google, Facebook, Instagram, and YouTube.
• Competent authorities: upon judicial request.

What are the data subject’s rights?

According to the LGPD, the data subject has the right to:

• Confirm the existence of processing
• Access and correct your data
• Request anonymization, blocking, or deletion
• Withdraw consent at any time

Consent may be withdrawn without prejudice to the legality of processing performed before withdrawal.

How to exercise your rights?

You can exercise your rights by sending a request to: contato@planefibra.com.br

Phone: (47) 3203-4700
Address: Avenida dos Imigrantes, 1770 – Bairro Brasília, São Bento do Sul – SC – CEP 89.282-685

About updates to the privacy policy

This policy may be updated periodically. We recommend reviewing this page regularly.

If you have questions, contact: contato@planefibra.com.br